Infrastructure support engineer responds to production incidents, assists with root cause analysis, and collaborates with developers to improve service reliability in cloud environments.

First responder for production incidents who automates operations, performs root cause analysis, and collaborates with developers to improve service reliability in cloud environments.

Infrastructure support engineer responds to production incidents, assists development teams with troubleshooting, and writes code to improve service reliability in cloud environments.

Manages life insurance claims end-to-end, assessing claims, coordinating with medical professionals, and communicating status updates to customers and stakeholders.

Manages CRM systems, processes sales documentation, and responds to customer inquiries via email, chat, and phone to support the U.S. sales team.

Guides relocating employees through all stages of their move, providing personalized support on housing, schools, logistics, and local integration.

Senior manager oversees merchant support operations for payment platform products across Latin America and Caribbean, leading level 1-2 support teams and ensuring client experience excellence.

Manages post-sale client relationships and drives product adoption and performance optimization for a portfolio of Visa clients.

Resolve customer support requests in Japanese for language learning app users via chat and email, diagnose issues, and escalate technical problems to engineering.

Resolves customer support requests in Japanese via chat and email, handles billing/account issues, and shares user feedback with product teams.

Handle customer support requests in Japanese via chat and email, resolve subscription/billing/app issues, and escalate bugs to engineering.

Provides first-line IT helpdesk support for employee access, devices, and collaboration tools via tickets and chat.

Provides first-line IT helpdesk support, handling tickets and service requests for employee access, device management, and SaaS tool administration.

Resolves customer order issues and ticket escalations in a fulfillment operation, serving as first point of escalation for the support team.

Customer support specialist provides proactive assistance to practitioners and patients across multiple channels while maintaining high CSAT and QA scores.

Customer success specialist handles 25+ customer contacts daily across channels, resolves practitioner and patient inquiries, and maintains 90%+ satisfaction metrics for a health tech platform.

Triage and resolve technical support tickets, conduct customer discovery calls, and prepare handoffs for senior engineers at a fintech identity risk platform.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Senior associate guides new eCommerce advertising clients through onboarding, setting up platform features, managing campaigns temporarily, and training them to operate independently.