Infrastructure support engineer responds to production incidents, assists with root cause analysis, and collaborates with developers to improve service reliability in cloud environments.

First responder for production incidents who automates operations, performs root cause analysis, and collaborates with developers to improve service reliability in cloud environments.

Infrastructure support engineer responds to production incidents, assists development teams with troubleshooting, and writes code to improve service reliability in cloud environments.

Service Desk Technician troubleshoots software and hardware issues, manages system access, and works with IT teams to improve processes.

Troubleshoots software and hardware issues, manages system access, and works with IT team to improve IT processes and documentation.

Manages CRM systems, processes sales documentation, and responds to customer inquiries via email, chat, and phone to support the U.S. sales team.

Provides inbound customer support to Visa cardholders via phone, handling inquiries and maintaining cardholder data while adhering to policies and quality standards.

Manages data feed onboarding for financial clients by handling authorizations, provisioning accounts, communicating workflows, and coordinating with internal teams and data providers.

Guides clients through data feed onboarding, manages account authorization and provisioning, and resolves connectivity issues with financial data sources.

Resolve customer support requests in Japanese for language learning app users via chat and email, diagnose issues, and escalate technical problems to engineering.

Resolves customer support requests in Japanese via chat and email, handles billing/account issues, and shares user feedback with product teams.

Handles high-volume customer support tasks including user rostering, license management, permissions updates, and data administration for an educational software platform.

Handle customer support requests in Japanese via chat and email, resolve subscription/billing/app issues, and escalate bugs to engineering.

Provides first-line IT helpdesk support for employee access, devices, and collaboration tools via tickets and chat.

Provides first-line IT helpdesk support, handling tickets and service requests for employee access, device management, and SaaS tool administration.

Provides first-line technical support to internal users, troubleshoots ERP system issues, and manages support tickets in a fast-paced environment.

Customer Success Associate resolves administrative and technical issues for brokers and plan administrators via phone and email, manages tickets, and ensures HIPAA compliance.

Resolves administrative and technical issues for brokers and plan administrators, handling onboarding, billing, coverage inquiries, and portal support via phone and email.

Customer Success Associate resolves broker and admin issues via phone/email, manages onboarding, handles billing/coverage problems, and ensures HIPAA compliance for a healthcare platform.

Customer support specialist provides proactive assistance to practitioners and patients across multiple channels while maintaining high CSAT and QA scores.